Privacy Policy for Clay Drive
Clay Drive is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform for BMW car rental, luxury vehicle hire, short-term and long-term rentals, corporate car solutions, and chauffeur services. We process your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Data: When you register for an account, make a booking, or use our chauffeur services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Name, address, email address, phone number
- Date of birth, nationality, driver's license details
- Payment card information (processed securely by third-party payment processors)
- Passport or other government-issued identification for international clients
- Usage Data: We may also collect information on how our site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Location Data: With your consent, we may gather information about your location when you use our services. This is primarily used for identifying car pickup/drop-off points or for chauffeur services.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Clay Drive uses the collected data for various purposes:
- To provide and maintain our service, including processing your car rental bookings and chauffeur service requests.
- To manage your account and provide customer support.
- To notify you about changes to our service.
- To allow you to participate in interactive features of our service when you choose to do so.
- To improve and personalize your experience on our site.
- To monitor the usage of our service and identify technical issues.
- To detect, prevent, and address technical issues or fraudulent activities.
- To send you marketing and promotional communications about our services that may be of interest to you, where you have consented to receive such communications.
- For corporate car solutions, to manage fleet assignments and reporting.
3. Legal Basis for Processing Personal Data under GDPR
We will only process your personal data where we have a lawful basis to do so:
- Performance of a Contract: We process your data to fulfill our contractual obligations to you when you book a car rental or chauffeur service.
- Legal Obligation: We may process your personal data when it is necessary to comply with a legal obligation, such as tax and accounting requirements or responding to legitimate requests from public authorities.
- Legitimate Interests: We may process your data for our legitimate interests, provided that these do not override your fundamental rights and freedoms. This includes improving our services, preventing fraud, and ensuring the security of our platform.
- Consent: In certain situations, we may ask for your explicit consent to process your personal data for specific purposes, such as sending you marketing communications. You have the right to withdraw your consent at any time.
4. Disclosure of Your Information
We may share your personal information with third parties in the following situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our service, to provide the service on our behalf, to perform service-related services, or to assist us in analyzing how our service is used (e.g., payment processors, analytics providers, IT services). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If Clay Drive is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation (e.g., identity verification for rental agreements).
- Protect and defend the rights or property of Clay Drive.
- Prevent or investigate possible wrongdoing in connection with the service.
- Protect the personal safety of users of the service or the public.
- Protect against legal liability.
5. Security of Your Data
The security of your data is important to us. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and secure server environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
6. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Ireland and choose to provide information to us, please note that we transfer the data, including Personal Data, to Ireland and process it there. We ensure that any such transfers comply with GDPR requirements, typically through the use of Standard Contractual Clauses or by transferring to countries deemed to provide an adequate level of protection by the European Commission.
7. Your Data Protection Rights under GDPR
Under GDPR, you have the following data protection rights:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure ('right to be forgotten'): You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where Clay Drive relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.
8. Retention of Data
Clay Drive will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.
9. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By mail: Clay Drive, R283, UK, Ireland